Doug never tried to “sell” me anything. When he came over to my home, it had the same kind of feeling as a friend coming over to help you fix a leaky faucet. He was there to help. He was there to help us untangle a mess and meet the challenges we faced as a family. When we ran into complications, he stayed there with us making phone calls and doing what needed to be done until we reached the solution that was right for us. He took us from the very poor coverage that we had to much, much better coverage. Guess what? As a result of the switch, we pay less, not more. Wow. I had known about Doug for a long time, but never had any idea that he was so knowledgeable about cutting edge solutions to health care coverage problems. Most importantly, by the time we were finished, he felt like family. There’s no question in my mind about who I’m going to work with in the future. Doug’s your guy. You owe it to yourself to give him a try.